SMART WORKPLACE
Workplace governance and management
The modernisation of the workplace must accompany our organisations as time goes on, and for this reason, it is necessary to ensure optimal governance and management. We help you to achieve this.
SMART WORKPLACE
Workplace governance and management
The modernisation of the workplace must accompany our organisations as time goes on, and for this reason, it is necessary to ensure optimal governance and management. We help you to achieve this.
The modernisation of the workplace is now a differentiating factor in organisations. Intelligent productivity, connectivity, mobility, job flexibility, open collaboration and knowledge sharing capacity are trends in designing a people-centred workplace
The business unit that provides Microsoft-based solutions performs unified management of this portfolio, the scope of which is framed within four major service sections:
Corresponding to the administrative management of Azure, Office 365, Intune, etc. with the aim of enabling and streamlining its use.
This is understood as the execution of the changes required for operational maintenance of the service within the contracted scope.
Encompassing the operational and technical definition of the contracted service, CMO/CMI (Operational and Integral Command Tables), cost management and monitoring of the contracted services.
Executed under a reactive model according to SLA levels and criticality of each incident, complemented by a proactive model coming from monitoring itself or defined within the Government service.
Service model
Multi-customer service
Thanks to this model, we foster maximum synergies and efficiencies, allowing for a specific service dedicated to the client in line with its characteristics and requirements.
Multi-language Service
Prepared to offer service in different languages, including Spanish, Catalan, English, Italian, Portuguese and Chinese.
High Availability Service
Our SCS (Seidor Customer Service) has a redundancy service, located in two centres of excellence.
Monitoring and Control Tools
Our service manages all service indicators (SLAs, criticality and monitoring) on different ticketing tools or through our own tools.
Resource Model
Our capabilities are highly qualified in terms of the knowledge of each service, experience and methodological level, applying ITIL as a basis for daily operations.
Contact Channels
Our SCS (SEIDOR Customer Service) has different complementary and alternative contact channels that are fully coordinated through telephone, email and the website.