SAP Business One for the service industry

SAP Business One is a proven solution to help service-led companies to deliver a higher standard of service that customers expect through structured planning, project management and customer relationship management.

This affordable end-to-end business management system is used globally by companies working within the professional services sector to deliver high-value care to customers.

Managing customers and key accounts effectively, maximising loyalty, and installing base revenue streams are essential for any professional services firm.

Enhancing customer retention and satisfaction

Powerful integrated customer relationship management tools in SAP Business One help your business to win critical new contacts – and to forge better relationships with existing customers.

You can integrate finance, sales, marketing and support in a single solution to generate new opportunities, improve billing cycles and accurately forecast revenue streams.

Intuitive mobile tools also let your business stay in touch with what’s happening at any time. Staff can access critical information, regardless of location, to manage opportunities and sales activities, check historical customer details, or manage services by checking warranties and contractual agreements. Everything you need, regardless of time or location, is included in SAP Business One.

Centralised customer management

One of the reasons that SAP Business One is so popular with service-led companies is because of its range of core functionalities. Organisations can strip back separate systems for CRM, pipeline and sales management, service call management or project management.

Now you can bring all of your activities together and work in real-time from a centralised database. Different departments can work alongside each other to ensure world-class delivery and always have accurate, up-to-date records on customers, sales orders, accounts and much more.

Users can create repeat processes for service delivery via best practice scenarios to streamline and automate activities. Reports and dashboards provide real-time updates on KPIs with line managers or key stakeholders able to quickly identify and drill down into opportunities and your most profitable accounts.

Core service-related tools

SAP Business One is a solution designed and developed just for growing SMEs. It equips professional service firms with all the tools needed to deliver world-class services and sustain long-term growth.

Core tools within the system include:

• End-to-end business process management
• Powerful customer relationship management
• Forecasting and sales pipeline
• Resource supply and project management
• Service call management
• Real-time dashboards & Analytics

Arrange a demonstration today

Get your team together today and see how you can transform how you deliver your services using SAP Business One. Arrange a demo today with one of our team, and we’ll show you all the essential tools to boost productivity and instantly increase customer satisfaction or to speak to one of our team, please call us on 01932 212 777