SMART WORKPLACE
Workplace governance and management
The modernization of the workplace is an essential and continuous process that requires optimal governance and management — trust our expertise to ensure you succeed in this transformation.
SMART WORKPLACE
Workplace governance and management
The modernization of the workplace is an essential and continuous process that requires optimal governance and management — trust our expertise to ensure you succeed in this transformation.
The modernization of the workplace is now a differentiating factor in organizations. Intelligent productivity, connectivity, mobility, job flexibility, open collaboration and knowledge sharing capacity are trends in designin a people-centered workplace.
The business unit that provides Microsoft-based solutions performs unified management of this portfolio, the scope of which is framed within four major service sections:
We focus on the administrative management of Azure, Office 365, Intune, and other platforms, to help you enable and streamline their use.
Execution of necessary changes for operational maintenance of service within the contracted scope.
Encompassing the operational and technical definition of the contracted service, CMO/CMI (Operational and Integral Command Tables), cost management and monitoring of the contracted services.
Incidents are addressed using a reactive model based on SLA levels and the criticality of each issue. This is complemented by a proactive approach derived from self-monitoring or defined within the governance service.
Service model
Multi-customer service
This model helps us promote maximum synergies and efficiencies, delivering tailored services that align with the client's unique characteristics and requirements.
Multi-language Service
Offers services in different languages, including Spanish, Catalan, English, Italian, Portuguese and Chinese.
High Availability Service
Our SCS (Seidor Customer Service) has a redundancy service, located in two centers of excellence.
Monitoring and Control Tools
Our service manages all service indicators (SLAs, criticality and monitoring) on different ticketing tools or through our own tools.
Resource Model
We are highly qualified and knowledgeable in each service, with extensive experience and a strong methodological foundation, applying ITIL as a basis for daily operations.
Contact Channels
SEIDOR Customer Service (SCS) offers a variety of complementary and alternative contact channels, all fully coordinated by phone, email, and our website.