CUSTOMER EXPERIENCE
Microsoft Dynamics 365
Dynamics 365 is the complete Microsoft suite that covers your customer management needs in a comprehensive manner. It mechanizes the entire sales cycle, extracting information of value, integrating it with Microsoft Office 365 and multiplying business productivity.
CUSTOMER EXPERIENCE
Microsoft Dynamics 365
Dynamics 365 is the complete Microsoft suite that covers your customer management needs in a comprehensive manner. It mechanizes the entire sales cycle, extracting information of value, integrating it with Microsoft Office 365 and multiplying business productivity.
When we talk about CRM, the first thing we think about is the sales department, marketing and opportunity management, however, at SEIDOR, we have the Dynamics 365 tool; a complete suite that covers your needs.
Dynamics 365 can help your organization mechanize the processes for managing the life cycle of opportunities at any company. Dynamics 365 can be fully integrated with Microsoft Office 365, bringing together two worlds: business processes and personal productivity.
The UI updates on the administration portal let your business be agile and adapt to customer and market demands.
Your company can also adapt and innovate in real time with a Common Data Model (CDM) that enables the use of an extensible app and business platform, such as PowerApps, Flow and Power BI, included.
Value proposition
Listening on social media
Active listening on social media to identify new opportunities automatically
Omnichannel
In order to cover any need after the sale of a product or service by means of omnichannel access to after-sales and support services
On-the-spot sales
Enables the implementation of any apps for the on-the-spot management or sale of products and services.
Route
Possibility of seeing the route of each of the technicians in real time and reprogramming it if necessary.
Project life cycle
Lets you manage the entire project life cycle.
Calendar
Enables the automatic creation of a resource calendar based on prioritization criteria and route planning for a person or several teams.