Customer Experience
Salesforce Experience Cloud
Provide unique experiences to targeted customer and user segments through a personalised experience aimed at boosting engagement by establishing long-lasting relationships built on trust.
Experience Cloud enables you to design a tailored strategy for your audiences. Create websites, portals and customer forums faster and use the community builder feature to access templates, themes, components and content. Develop and build your online brand with its design tools.
Salesforce Experience Cloud also lets you set up processes and connections to data sets and develop secure personal customer apps, customer account portals and partner forums, enabling your contacts to manage their data, collaborate and connect to your community through artificial intelligence.
Experience Cloud (formerly known as Salesforce Community Cloud) provides the tools to build digital platforms that connect customer data to interaction channels.
We help you identify and implement the best customer service for your business, whether a portal, database, forum or a combination of these channels. We enable customers to create online actions through processes and workflows to solve problems faster, only providing support when required.
We set up portals providing your company with valuable customer information and access to knowledge and data. Integrations with third-party solutions, such as financial management, e-signature and document generation tools, enable customers to update their profile and submit requests quickly and on-demand.
We create customised and branded communities for seamless business collaboration with optimised processes, including partner recruitment, onboarding and training, marketing, activity tracking, lead generation, sales and support.
Become a disruptive brand in your industry by using innovative platforms to exchange information and ideas with partners, experts and thought leaders. Remember that our experienced developers can accelerate your Experience Cloud implementation.
Services
Consulting
Get a more objective perspective of your company to make the most of your business.
Integration
We integrate the solution with other Salesforce clouds and other company information systems.
Parameterisation and development
We deliver new features tailored specifically to your business.
Training
We help your team get the most out of the solution.
Benefits
100% integrated with your Salesforce CRM
Minimise the burden on your support team
100% integrated with customers, partners and teams
Simple to manage