Seidor
customer experience

Customer Experience

Transform your relationship with customers, offer unique and personalized experiences, and create value in every interaction.​

Customer Experience

Transform your relationship with customers, offer unique and personalized experiences, and create value in every interaction.​

Understanding, connecting, and communicating with clients, suppliers, and collaborators, positioning the brand and our products and services, is key to resilience in a rapidly changing environment. All of this in an omnichannel and digital environment that must be integrated with our physical operations.

osborne
Grupo Osborne | SAP Commerce Cloud
Success case

Following an evaluation of the digital ecosystem, Osborne has decided to implement a new e-Commerce platform, SAP Commerce Cloud. This platform integrates channel and customer management into a single solution, enhancing the shopping experience and simplifying internal management.

Experience management

Experience management

When it comes to digital transformation, all organizations have, in one way or another, outlined their action plans. A crucial aspect of this is delivering personalized services that enhance the customer experience and strengthen loyalty.

Business challenges

Understand the customer experience culture within your company to maintain coherence between channels and touchpoints and align it with business objectives.

CX Culture
servicios-nube
arquitectura-nube

Ensure a unique value proposition in the market that anticipates and adapts to customer needs and desires to set itself apart from competitors.

Design

Customize the experience in an automated and scalable way thanks to an omnichannel strategy and a Customer Data Platform based on measuring, understanding and anticipating customer behavior.

Omnichannel hyper-personalization
Chatbot
Dos chicas hablando

Quantify the ROI in CX with those metrics that truly contribute value to the business and the customer and report them to the entire company.

Return on investment​

SEIDOR Smart Support

Discover our comprehensive user support and personalized workstation advisory services—accessible from a single platform.

Our Customer Experience solutions

Strategy

Strategic consulting and design of digital services, products, and businesses to design experiences

Technology

Specialized architecture and engineering services to create tailored solutions and ensure business sustainability.

Channel

Design and development of web, mobile, and new format applications to scale your business.

Marketing

Creative agency to create 360 campaigns, automated marketing and hyper-personalization.

Customer Data

Discover the perception of your brand and gain insight into the customer experience, both online and offline, to boost customer satisfaction and loyalty by delivering memorable, data-driven experiences.

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