CUSTOMER EXPERIENCE
SAP Service Cloud
SAP Service Cloud and Seidor will be your allies to offer the best customer service, build loyalty and improve your project results.
The SAP Service Cloud application will allow you to manage any customer request or need with full traceability. Increase the efficiency and speed of your agents, allowing them to provide value to customers and control service level achievement in real time. Keep the customer satisfied thanks to the 360º view integrated with all the company's systems and channels (online sales, marketing campaigns, social media, etc.).
Complete your help desk using CC365, a fully integrated switchboard that will allow you to receive and route incoming customer requests made by call, email and even Whatsapp messages.
Take advantage of the powerful Field Service Management planning tool to manage fieldwork and improve on-site execution by technicians.
Value proposition
Agent expertise
Improve after-sales service by increasing the efficiency and speed of your agents and enabling them to bring value to the customer.
Building customer loyalty
More satisfied customers who feel understood and well looked after.
Analytical
Controls service level achievement in real time.
RELATED SOLUTIONS
Discover all our SAP Customer Experience solutions
SAP Customer Data Cloud and Customer Data Platform
Customer Experience